Who does what?

Assistance with food, money and household items

Click here for link to Norfolk County Council’s Norfolk Assistance Scheme

and here for Broadland District Council’s Help Hub

NCC Mobile Library starts back again

Mobile libraries

Our mobile libraries have now restarted. We have updated some routes – please see the information below for more details on specific routes. Please note the libraries will not visit playgroups and nursing homes yet.

Please read the following guidelines before visiting the mobile library.

  • You will be required to wear a face covering when you visit the mobile library
  • The mobile library will be operating on a one customer (or one household of up to 3 people) at a time basis to reduce the number of people inside
  • Please remember to bring your library card with you
  • We will ask you for your contact details for ‘test and trace’ purposes
  • Hand sanitiser will be available for use on the way in and out and surfaces that are commonly touched will be regularly wiped down
  • Returned items will be quarantined for up to 72 hours

We look forward to welcoming you back on board. Please bear with us if we run a little late due to limiting the number of people on the mobile library through the day.

30-Oct-20
27-Nov-20
December – none
22-Jan-21
19-Feb-21
19-Mar-21
16-Apr-21
14-May-21

UPTON 11:50 12:10 CARGATE LANE
UPTON 12:15 12:30 RIVERVIEW DRIVE
UPTON 12:35 12:50 OLD POST OFFICE
UPTON 14:00 14:10 SOUTHEND HOUSES

Acle Library – changes to hours and use

Acle Library Opening hours

Our opening hours are changing slightly from 14 September:

  • Monday: closed
  • Tuesday: 10.30am-4pm
  • Wednesday: Closed
  • Thursday: 10am-2pm
  • Friday: 2pm-4pm
  • Saturday: 1pm-4pm
  • Sunday:  Closed

www.norfolk.gov.uk/libraries    

We reopened on the 7 July but the ways and times our customers are using libraries have changed and by making these slight adjustments we can enable more Norfolk libraries to reopen.  We need to be able to release staff across the county to work in other libraries in a Covid-safe way.  As a service we are working hard to make the best use of our resources to meet customer’ needs

Acle Library has reopened and we have enjoyed welcoming many of you back.

At Acle Library you can:

  • follow our one-way system to browse the shelves
  • pre-order a selection of up to 10 books for adults for free through Select and Collect Use the online form at norfolk.spydus.co.uk or call 01603 774777
  • borrow our new Grab and Go children’s book bags for families
  • book one 60-minute session per day on a computer. To book a session or if you need any help using our computers call 01603 774777
  • return items through the drop box or self-service kiosks
  • download the FREE Spydus app to check out books on your smartphone
  • download eBooks, audio books, newspapers and magazines by visiting www.norfolk.gov.uk/libraries

We’ve made some changes to keep you safe, so

  • there is no ‘Open Library’ access
  • please bring your library card with you or join in the library or online
  • we may ask for details from you to help with Test and Trace
  • you will need to wear a face covering in the library
  • we have a one-way system for social distancing
  • hand sanitiser is available for use on the way in and out of the library
  • surfaces and computers will be regularly wiped down
  • returned books will be quarantined for 72 hours
  • sorry, there are no newspapers, magazines or seats in the library and the toilet is not available.
  • norfolk.gov.uk/libraries

 

 

Acle library re-opens

Our new opening hours at Acle are Tuesdays 10am-6pm Thursday’s 10am-6pm Fridays 2-6pm Saturdays 1-4pm. Open Libraries is not currently available.

Please be patient with your fellow customers and staff this week as we all adjust to a new service.

We very much look forward to welcoming you all back!

More information

Changes to bin collections – put your bins out the night before

Broadland District Council:

As part of our work to continue running services during this time, we are making some changes to the way your waste is collected.

Our general advice is to put your bin out the night before your normal collection day and be prepared to leave it out for longer than usual the next day, as from Thursday, March 19, collection times in the district will be staggered, to avoid contact between crews.

We would like to thank you for your cooperation during this time.

Waste and recycling collections

Some Green and Grey bins (waste and recycling) will be collected from 6.30am rather than 7am. Others will be collected later in the morning, with collections not starting until 8.30am.

Our advice is please leave your bin out the night before collection and leave it out for longer than you normally would.

Garden waste collections

All collections of garden waste may be up to half an hour later than normal.

Information about appointments at Acle Medical Centre

Youth Mental Health Support

Anna Freud National Centre for Children and Families 

Mind, the mental health charity

YMCA

SSAFA – the armed forces charity

SSAFA 

We provide lifelong support to those who are serving or have served in the British Army, Royal Navy, Royal Marines or the Royal Air Force, and to their families. Founded in 1885, we’re extremely proud of our long-standing heritage and of all the work we do with inspiring people from Norfolk, across the UK and around the world.

Opening times: Monday to Friday 09.00-12.00

Telephone number: 01603 403 322

If you’re unable to reach us, you can contact Forcesline on 0800 731 4880 between the hours of 09:00 and 17:30, Monday – Friday.  If you need immediate help any other time, please contact Veteran’s Gateway on 0808 802 1212.

Shared ownership properties in the Broadland area

For any intermediate tenure properties (such as shared ownership or shared equity) there is a new Help to Buy agent to register with and gives applicants access to any new build or resales of affordable home ownership products across the district:-

https://www.helptobuyagent3.org.uk/

For applicants who previously registered with Help to Buy East South East for affordable home ownership products they will now need to re-register with the new agent above as H2B ESE no longer covers Norfolk.

Norfolk Swift Response

Norfolk Swift Response Leaflet