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NHS information

COVID Vaccination letter

This is not an appointment letter but contains important information about the NHS COVID-19 vaccination programme.  

We are writing to provide information and reassurance to patients, relatives, and carers across Norfolk and Waveney (North Suffolk).  This is the largest vaccination programme ever delivered by the NHS and it will take months to complete, but thanks to the hard work of our local NHS staff and volunteers we have made a great start.

We know that some people in priority groups for vaccination are still waiting for their appointment, and we are working incredibly hard to roll out the vaccine to those most at risk as soon as we possibly can.  If this is you, we haven’t forgotten about you.

Please do not contact your GP – you will get an appointment for a vaccine, it will just take a few weeks before we are able to contact everyone.  We are asking people to be patient and wait for their invitation as health services are incredibly busy at the moment and we are not able to answer enquiries about the vaccine programme.

This letter covers:

        • How and when you will get an appointment for your vaccination
        • Where you will get your vaccination
        • Information about attending appointments
        • Information about emails and texts that claim to be from the NHS but are not
        • Information about the first and second vaccine doses
  1. How and when you will get an appointment for your vaccination

GP practices and NHS England are identifying people who are in the first priority groups for vaccination. As of February 2021, these priority groups are:

        • those aged 80 years and over
        • those aged over 75 years
        • those aged over 70 years
        • anyone living in a care home for older adults (aged 65+)
        • care home staff (over 65s)
        • frontline health care workers
        • frontline social care workers
        • adults on the NHS shielded patient list / clinically extremely vulnerable (CEV)

Vaccination is by appointment only for people in the priority groups above. If you have not yet been invited to make an appointment, you will be contacted in one of two ways over the coming days and weeks:

        • A letter, phone call or text from a local GP practice inviting you to make an appointment at a GP surgery – vaccinating patients registered with their own practice as well as patients from other neighbouring practices.
        • A letter from NHS England inviting you to make an appointment at a hospital hub, community pharmacy or large vaccination centre via the national booking website or telephone.

Anyone who has mobility / access needs or difficulty getting to a vaccination appointment should discuss that when they are contacted to make an appointment. Support from various community transport services is available for eligible people.

COVID Vacc Image 1

  1. Where you will get your vaccinations

There are currently 29 sites vaccinating patients in priority groups (see above) across Norfolk and Waveney (North Suffolk): 

        • 21 GP-led vaccination sites
        • Three hospital vaccination hubs: the Norfolk and Norwich, James Paget and Queen Elizabeth hospitals (additional hospital sites are vaccinating health and care staff)
        • Large scale vaccination centres include Castle Quarter in Norwich, Kings Lynn Corn Exchange, Connaught Hall in Attleborough and North Walsham Community Centre.
        • Hayden Chemist in Lowestoft – with other community pharmacies coming online over the coming weeks (see below).

You may be offered a choice of site or you may be given an appointment at a specific site. All sites have parking and are fully accessible.

More vaccination sites are due to go live in the coming weeks so people in Norfolk and Waveney (North Suffolk) shouldn’t have to travel more than 10 miles to get a vaccine.  New sites will be announced through:

When offered an appointment or invited to make one, please do not delay.  The more people we can vaccinate quickly with the first dose, the faster our communities, friends and families are protected from COVID-19.

  1. Information about attending vaccination appointments

Please make sure you attend both appointments given to you – for your first and second dose.  These are usually around 12 weeks apart.

When you attend for your vaccination:

        • Please do not arrive more than 5-10 minutes before your appointment time. Because if you do, people have to queue for longer and social distancing becomes more difficult. 
        • Have your NHS Number or invitation letter with you. Your NHS number appears on various NHS documents and letters you may have received related to your healthcare or medications.  Please avoid calling your GP to ask for your NHS number as their telephone lines are incredibly busy and should be kept clear for patients who need to make appointments.
        • If you are on anticoagulation medication (blood-thinning medicine such as warfarin) please take your ‘yellow book’ with you to your vaccination appointment. You will be able to receive the vaccine if you are up to date with your scheduled INR testing and your last result was below the upper limit of your target INR range.
        • Please wear practical clothing so it’s easy to access your upper arm. Wearing a short sleeve t-shirt as your bottom layer of clothing is recommended. But please do wrap up warm with several layers and a coat to protect you from the cold weather before and after your vaccine.
        • If you are nervous or don’t like needles, let the person giving you your vaccine know so they can support you.
        • Remember to wear a face-covering while travelling to, from and during your appointment and maintain social distancing at all times. You should also wash or sanitise your hands before and afterwards.
        • Please be respectful of our staff. They are working long hours, evenings and weekends to get people vaccinated. Verbal or physical abuse of NHS staff or volunteers will not be tolerated and police officers are supporting our vaccination sites to keep everyone safe.
  1. Emails and texts that claim to be from the NHS but are not

Some people are receiving texts and emails about the vaccination programme that look like they have come from the NHS but are in fact scams.  To protect yourself:

        • Do not open any attachments or click any links within the email unless you are sure it is legitimate. This is how scammers can damage your computer or access your personal information.
        • If you receive an email that claims to be from the NHS vaccination programme and asks you for bank details or payment information, it is a scam. Do not give your bank details or any payment information to anyone online unless you are sure who they are. The vaccine provided by the NHS is free to eligible patients and you don’t need to pay for it.
        • Look at the email address – rather than the name of the sender displayed – to see if it is from a reliable source. You can use an online search engine to search for the sender’s email address if you are unsure.
        • Look for obvious spelling mistakes or poor use of language / grammar – for example just ‘NHS is contacting you’ rather than ‘The NHS is contacting you’.
  1. Information about the first and second doses

Both of the vaccines being given to patients (Oxford AstraZeneca and Pfizer) require two doses in order to provide their full protection – usually around 12 weeks apart.  You must attend both appointments to make sure you have the most protection possible against COVID-19.

You won’t get the full protection of the vaccine until around three weeks after your second dose.  Even then, you may still be at risk of carrying the virus and passing it on to others. Therefore, even after you have had the vaccine it’s really important that you continue to follow the guidelines, wash your hands, cover your face and keep your distance from people.

Covid Vaccination 2

More information about the vaccination programme in Norfolk and Waveney can be found on our website here: .

This web page includes answers to the questions that people have told us are important (our myth buster) and a copy of this letter – so you can see that it is genuine and has come from NHS Norfolk and Waveney Clinical Commissioning Group. Our website provides audio and translation functions, and we are also producing this information in an easy read format to access online.

Finally, we know there is a lot of information here, but we want patients to know what to expect from the vaccination programme and how to get protected from COVID-19 as quickly as possible.

Thank you for taking the time to read this letter and your continued support of the NHS.

NHS Norfolk and Waveney Clinical Commissioning Group

Broadland’s Community at Heart Lottery

Broadland has set up a new lottery, details here

At least 60% from each ticket goes to support local causes and you can nominate which local charity will receive your money



Broadland and South Norfolk Help Hub

If you’re a resident and in need of support or need to speak to someone immediately regarding Covid-19, please call our Help Hub on 01508 533933 or email [email protected], open Monday to Friday 08:15 to 22:00. Our phone lines will also be open for emergencies only on Saturdays and Sundays from 10:00 to 16:00.
We are here to help. 💙 More info –

NCC – support information

Covid Winter Support Poster

Police scam warning

From the police:

You may have seen on our social media warnings around scams and frauds where victims are cold-called via the telephone by fraudsters purporting to be Police Officers/Detectives from London Police Stations.  While there are some variations, the general theme of the scam is that the caller tells the victim that they have someone in custody who appears to be in possession of a cloned bank card belonging to the victim.  The victim is asked to provide their bank account or card details to verify.  Another theme is that the police are investigating a fraud involving banks and the victim is asked to withdraw cash to assist with this investigation which will be collected from the home address of the victim by a courier or if the victim advises that they can’t get to a bank the fraudster may arrange for a taxi to collect the victim and take them to the bank.

All of these scenarios are scams designed to con vulnerable members of our society out of hard earned savings, sometimes several thousand pounds.  Fortunately, in Broadland although we have been aware of attempts of this type of fraud very few people have actually handed over any money.  This is largely due to the sharing of information and warnings distributed by Police via our social media platforms and key community contacts such as yourselves.  These scams generally target a specific area before moving on but they invariably return several weeks later.  We are aware of incidents in the South Norfolk, Breckland and Kings Lynn areas and in an effort to safeguard Broadland Communities I would be very grateful if you could distribute and display the attached leaflet/posters and general message that:

Police will NEVER call and ask for your bank account details, bank card or credit card details or ask you to withdraw cash to hand over to couriers.  If you get a call like this hang up and report it to Police.

Assistance with food, money and household items

Click here for link to Norfolk County Council’s Norfolk Assistance Scheme

and here for Broadland District Council’s Help Hub

Update on the dualling of the A47 at North Burlingham

BED20_0080 A47 Blofield consultation w

Acle Library – changes to hours and use

Acle Library Opening hours

Our opening hours are changing slightly from 14 September:

  • Monday: closed
  • Tuesday: 10.30am-4pm
  • Wednesday: Closed
  • Thursday: 10am-2pm
  • Friday: 2pm-4pm
  • Saturday: 1pm-4pm
  • Sunday:  Closed    

We reopened on the 7 July but the ways and times our customers are using libraries have changed and by making these slight adjustments we can enable more Norfolk libraries to reopen.  We need to be able to release staff across the county to work in other libraries in a Covid-safe way.  As a service we are working hard to make the best use of our resources to meet customer’ needs

Acle Library has reopened and we have enjoyed welcoming many of you back.

At Acle Library you can:

  • follow our one-way system to browse the shelves
  • pre-order a selection of up to 10 books for adults for free through Select and Collect Use the online form at or call 01603 774777
  • borrow our new Grab and Go children’s book bags for families
  • book one 60-minute session per day on a computer. To book a session or if you need any help using our computers call 01603 774777
  • return items through the drop box or self-service kiosks
  • download the FREE Spydus app to check out books on your smartphone
  • download eBooks, audio books, newspapers and magazines by visiting

We’ve made some changes to keep you safe, so

  • there is no ‘Open Library’ access
  • please bring your library card with you or join in the library or online
  • we may ask for details from you to help with Test and Trace
  • you will need to wear a face covering in the library
  • we have a one-way system for social distancing
  • hand sanitiser is available for use on the way in and out of the library
  • surfaces and computers will be regularly wiped down
  • returned books will be quarantined for 72 hours
  • sorry, there are no newspapers, magazines or seats in the library and the toilet is not available.