November 2017

Support from UK Power Networks

Do you need extra support during a power cut or do you know someone else that would need extra support? Our services are free to customers who need support.

Power cuts don’t happen very often but if the electricity network is damaged or develops a fault it’s our job to get your power back on. Our engineers will work around the clock 24/7 to restore your power as quickly and as safely as possible.

If you live in London, the East or South East of England, then being on our Priority Services Register will ensure you will receive extra support if you experience a power cut.

What help should I expect to get during a power cut?
✔ A priority number that you can call 24 hours a day
✔ A dedicated team who will contact you to keep you updated during a power cut
✔ We can put you in touch with an expert who can offer you advice on energy bills and energy saving tips if this is important to you
✔ Tailored support if needed such as home visits, hot meals, advice and keeping your friends and relatives updated
✔ In certain scenarios we may also offer a free hotel overnight and transport to the hotel

Who can register to receive extra support?
• Customers who rely on medical equipment
• Customers who are chronically ill
• Customers with a disability
• Customers who have dementia
• Customers who are blind or partially sighted
• Customers who are deaf or hard of hearing
• Customers who are of pensionable age
• A nursing or residential home
• Customers with children under five in their household
• Any other case that you would like us to consider

Register here

Links to Local Planning Documents

This area comes under Broadland and the Broads Authority

Links to Local Plan Documents at Nov 17 (2)

Police advice for darker days

Every year burglary tends to increase during the autumn months as the afternoons get darker, making it easier to identify unoccupied homes, which are often left unlit. Residents can make their homes more secure by following some basic crime prevention advice such as:
 Use timer switches on a lamp, radio or TV set so that they turn on as it gets dark in the
afternoons.
 Make a habit of checking that ground floor windows and doors are closed and locked when you leave the house or go to bed. Upstairs windows should be locked when the house is unoccupied.
 PVC doors must be locked by lifting the handle and turning the key to ensure all the
security features are in place.
 Car and house keys should be kept out of sight in a safe place. Don’t leave them on display on window sills, in porches, hallways or kitchens.
Secure your rear garden by shutting and locking any gates. Burglars can use garden tools, like ladders to break in, so make sure you securely lock away any tools after use.

Social Media Policy

Social Media and Electronic Communications policy

2018 meeting dates

2018 meetings